If an unexpected error situation occurs – What could you do?

If this happen you should investigate:

1. If the problem/error is caused because you have used a function/program in a wrong way
2. Or you simply have discovered a bug in the program (happens not so often J ).

Ad 1: Read the online help supplied with the program carefully. Have you followed the hints and descriptions described by PetriSoft? Did you read ”Getting started...” ?

It is important you follow this instruction when you create new databases or move it to another place.

If you can not see picture or receipts etc you have probably installed a new version on a new disk drive. I.e. on drive ”D ” instead of drive ”C”. This is not so smart if you have put all your pictures relative to the installation drive. The solution will be to reinstall on the old drive/location.

See also the FAQ page on the PetriSoft site.

Ad 2: If you can not solve the problems by your own you can sent a mail to petrisoft@petrisoft.dk

Describing you problem in details (screen dumps etc) It will be a great help if you activate the error diagnostic logging utility (XML formatted log file) before you start the program.

This utility is available in all PetriSoft programs. By setting a flag before you manually start the program, you can make a log with all important operations performed until you exit.

The Log file can following be sent to PetriSoft for error inspection.

How to create the error diagnostic log file

1. Start a MSDOS command prompt: Start menu, Programs, Accessories, Command prompt.
2. In the prompt you write: set DEBUGPETRISOFT=1 (followed by return)
3. Change to the folder where the PetriSoft program is installed – E.g..: cd C:\Program Files\PetriSoft\Indbo (followed by return)
4. Start the program from the Command prompt: Indbo (followed by return)
5. Make the operations that seem to fail.
6. exit program
7. A log file named C:\Program Files\PetriSoft\Indbo with the name “log.xml” should now exist.
8. Send the log file "log.xml" to petrisoft@petrisoft.dk with a description of the error symptoms, screen dumps etc.

This procedure is the same for all PetriSoft programs: CoinDB and ImageDB. Just replace Indbo with one of the other program names.